Our AML and Verification Policy

Wazbee Casino operates under Curaçao licence 8048/JAZ2023-067, issued to TechSolutions Group N.V., and that licence carries obligations we take seriously: we must know who plays on our platform, watch how money moves through it and report suspicious activity to the relevant authorities. This page explains in plain terms what we verify, when we verify it and exactly what we need from you.

Our Anti-Money Laundering Commitment

Why these rules apply to you

Money laundering is the process of making funds obtained illegally appear legitimate, and online casinos are one of the channels criminals try to exploit. Our licence conditions require us to run a full anti-money laundering (AML) program, and we have done so since we launched in 2023. The program has four working parts: customer due diligence (knowing who you are), transaction monitoring, record keeping and staff training.

In practice, this means we cannot treat every account as anonymous. We assess the risk of each customer profile, we flag behaviour that does not match a normal pattern, and where the law requires it we file suspicious activity reports with the authorities. These duties apply to every player on wazbee-aud.com, regardless of stake size or account age.

• Customer due diligence at registration and before withdrawals
• Ongoing monitoring of deposits, bets and withdrawals
• Risk rating of accounts, updated as activity changes
• Secure retention of verification records for the statutory period
• Regular AML training for our compliance and support staff

When We Verify Your Identity

Verification stages and documents

Verification happens in stages. At registration we check your basic details: name, date of birth, address, email and phone number, plus confirmation that you are at least 18 years old and not resident in a restricted country. Full verification (KYC) is required before your first withdrawal, and we may also trigger it at any point if your deposits, betting activity or account behaviour reaches a level that warrants closer review.

When we ask for documents, we need three categories: proof of identity, proof of address and proof that the payment method belongs to you. Until we hold all three, we cannot release a withdrawal, no exceptions.

• Government-issued photo ID: passport, national ID card or driving licence, valid and legible on all four corners
• Proof of address: utility bill, bank statement or official government letter issued within the last 3 months showing your name and address
• Proof of payment method ownership: photo of the card (first 6 and last 4 digits visible, middle digits and CVV covered) or a screenshot of your e-wallet or crypto wallet showing your name and account number
• Additional documents on request, such as a source of funds declaration for high-value play

How Verification Works Step by Step

From upload to approval

The process is straightforward and, in most cases, finished within two business days. Our compliance team reviews every document manually, because automated checks alone do not satisfy our licence conditions.

• Step 1: Upload your documents through the secure verification form in your account settings. Email attachments are not accepted for security reasons.
• Step 2: Our compliance team checks that each document is valid, current, legible and matches the details on your account.
• Step 3: If anything is unclear, we contact you by email or live chat and explain exactly what is missing. You have 30 days to respond.
• Step 4: Once approved, your account is marked as verified and standard withdrawal processing (0 to 1 hours for most methods) begins.
• Step 5: We may re-verify at intervals, for example when your ID expires or your play patterns change significantly.

How we protect your documents

Your documents are stored on encrypted servers with access limited to trained compliance staff who need it to do their job. We never sell, share or expose your verification data to third parties outside the licensed group companies, payment processors and authorities who are legally entitled to request it. Original uploads are removed from public-facing systems as soon as review is complete, and retained copies stay encrypted for the statutory retention period.

When We Ask About Source of Funds

Source of funds (SOF) means showing where the money you deposit actually comes from: salary, business income, investments, pension, sale of property or similar. It is distinct from source of wealth, which covers how you accumulated your assets overall, and we may ask for either depending on the situation.

We request SOF evidence when the numbers do not add up on their own: deposits that are large relative to your profile, rapid top-ups that suggest you may be playing beyond your means, funding from third-party accounts, or repeated deposits with little play between them. Typical accepted evidence includes payslips, bank statements, tax returns or a signed declaration, and we always tell you which of these fits your case rather than requesting everything at once. This is not an accusation; it is a legal duty we owe to our regulator, and answering honestly usually clears the matter within days.

How We Monitor Your Transactions

Checks on every deposit and withdrawal

Every deposit and withdrawal on our platform passes automated screening and, where flagged, manual review. We watch for structuring (splitting amounts to stay under thresholds), rapid deposit-and-withdraw cycles with minimal play, use of multiple payment methods that do not match your profile, and connections to accounts we have previously restricted.

One rule matters to every player: withdrawals go back to the same method you used to deposit, in proportion to what you deposited with each method. If you deposited with a card and Skrill, your withdrawal splits across both accordingly. Crypto withdrawals are paid to the wallet of origin only, and we never send funds to a wallet or account in someone else's name.

What Happens If Verification Fails

Consequences, in order

If you do not complete verification, we do not confiscate anything, but we do act. Withdrawals stay on hold until your account is verified, and the hold remains in place for as long as the documents are outstanding. Your deposited funds remain yours and, in line with our licence conditions, they are returned to the source method if verification fails outright.

Where we identify deliberately false documents, a third party operating the account, or links to fraud or sanctioned individuals, we must suspend the account, freeze the balance and report the case to the authorities. In such cases the account stays closed and the outcome of any authority investigation determines the funds. Honest mistakes, such as an expired ID or an unreadable photo, simply mean we ask again; we contact you by email and live chat, tell you precisely what failed and give you a fair chance to fix it.

• Withdrawal hold until documents are received and approved
• Return of deposits to the originating payment method if verification fails
• Suspension and reporting for false documents, third-party use or suspected criminal links
• Permanent closure for sanctioned or restricted-jurisdiction accounts

How Long We Keep Your Documents

Storage periods and your rights

We keep verification documents and transaction records for at least 5 years after your account is closed, because our licence conditions and Curaçao AML legislation require us to produce these records on regulator request or during an investigation. Deleting them sooner would breach the law and remove the evidence that protects you if a transaction is ever disputed.

Once the retention period expires, we delete or irreversibly anonymise your documents. You may request a copy of the data we hold about you at any time, ask us to correct inaccurate details, or contact our compliance team with questions via [email protected] or 24/7 live chat. Responsible gambling support is also available through Gambling Help Online on 1800 858 858.

Frequently Asked Questions

Can I withdraw before verification is complete?

No. Our licence requires full KYC before the first withdrawal. Your balance stays safe in your account while we review your documents, and processing (0 to 1 hours for most methods) begins as soon as verification is approved.

Why was I asked for a bank statement when I deposited with crypto?

Crypto deposits still need a source of funds check. We must confirm that the funds you converted into BTC, ETH, LTC, USDT or DOGE came from a legitimate source, so a bank statement or payslip may be requested even though no card was used.

What if my documents are rejected?

We tell you the exact reason, for example glare on the photo or an expired ID, and you can upload corrected versions immediately. You have 30 days to respond, and there is no limit on the number of honest resubmissions.

Do you report my winnings to anyone?

We report suspicious activity, not ordinary play. A normal win, even a large one, is not reported. Reports go only to the authorities required under our Curaçao licence, and only where AML thresholds or behaviour patterns are triggered.