Wazbee Casino Terms and Conditions

Q: How do I self exclude?

Contact live chat or support@wazbee.casino and request self exclusion for your chosen period. We will close the account for that period, return withdrawable funds and stop all marketing to you. Gambling Help Online is available on 1800 858 858.

These terms form a binding agreement between you and our platform, operated by TechSolutions Group N.V. under Curaçao licence 8048/JAZ2023-067. Please read them before you register, deposit or claim any bonus.

Accepting Our Terms

By ticking the acceptance box during registration, opening an account, logging in or placing a single wager on our platform, you confirm that you have read, understood and agreed to be bound by these terms in full. The agreement takes effect from the moment your account is created and remains in force until the account is closed by you or by us in line with the clauses below.

If you do not agree with any part of these terms, you must not register or continue using our platform. We draw your attention to the fact that play for real money carries financial risk, and these terms do not override the gambling laws that apply in your place of residence.

1. These terms apply together with our Privacy Policy, Bonus Policy and any specific promotion rules published on the relevant page.
2. Where a promotion carries its own rules, those rules prevail over these general terms for that promotion only.
3. The English version of these terms is the reference version in the event of any translation discrepancy.
4. Continuing to use your account after we publish an update means you accept the revised terms.

Who May Register an Account

Eligibility and identity checks

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. One account per person, per household, per IP address and per payment method is permitted. We run identity verification (KYC) checks at registration and before your first withdrawal, so the name on your account must match the name on your government ID and your payment instruments.

Residents of the following jurisdictions may not hold an account or place wagers with us: United States, United Kingdom, Netherlands, France, Spain, Belgium, Portugal, Greece, Sweden, Denmark, Romania, Cyprus, Russia, Belarus, Israel, Iran, Iraq, North Korea and Syria. It is your responsibility to confirm that online gambling is lawful where you live before you deposit.

1. You must supply accurate, current and complete information during registration.
2. Verification requires a government issued ID, proof of address and, where applicable, proof of payment method ownership; review takes up to 48 hours.
3. Duplicate accounts are subject to closure, and we may void winnings derived from them.
4. You are responsible for keeping your login details confidential; all activity under your credentials is deemed to be yours.

Deposits, Withdrawals and Verification

Moving money in and out

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Apple Pay and the cryptocurrencies BTC, ETH, LTC and USDT, with a minimum deposit of 20 AUD. Withdrawals run to Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, bank transfer and crypto, with a minimum of 30 AUD and caps of 8,000 AUD per day and 30,000 AUD per month. We charge no fees of our own, and approved withdrawals are typically processed within 0 to 1 hours once verification is complete.

You may only withdraw to a method registered in your own name. Where verification is pending, withdrawal requests are held until we have completed the KYC review described above. An account that shows no login or transaction activity for 12 consecutive months is treated as dormant; we will notify you before any monthly administration fee is applied and before a dormant account is closed under applicable rules.

1. Funds must originate from a source lawfully controlled by you.
2. Wagering with deposited funds confirms the deposit was authorised.
3. We may request additional documents at any withdrawal if risk indicators arise.
4. Unclaimed balances on closed dormant accounts are handled in line with Curaçao licence requirements.

Bonus Rules and Wagering

How promotions work

Bonuses, including the welcome package, reload offers, cashback and free spin drops, are governed by the Bonus Policy and the specific rules published with each promotion. Unless stated otherwise, bonus funds carry a wagering requirement that must be completed before winnings become withdrawable, and every promotion has a stated validity period after which unused bonus funds and associated winnings are forfeited.

When a bonus is active on your account, a maximum bet limit applies per spin or round until wagering is complete, and certain games may be excluded from contributing to the requirement. The contribution weight of each game category is listed in the Bonus Policy.

1. Bonuses are limited to one per person, household, payment method and IP address unless a promotion states otherwise.
2. Placing bets above the stated maximum while a bonus is active may void the bonus and any winnings from it.
3. Wagering on excluded or zero contribution games does not reduce the outstanding requirement.
4. Real money is consumed before bonus funds, and bonus funds cannot be withdrawn as a raw balance.
5. We may withhold winnings where a bonus claim, promotion entry or wagering pattern indicates misuse under the clauses below.

Conduct We Prohibit

Fair play is a condition of using our platform, and the conduct listed below is strictly prohibited. Where we detect it, we may suspend the account, void bets and winnings, confiscate balances tied to the breach and report the matter to the regulator and payment providers where required.

We reserve the right to use fraud detection tools, gameplay analytics and device checks to identify abuse. If you believe a restriction has been applied to your account in error, you may raise it through the complaints procedure in these terms.

1. Fraud, manipulation of game outcomes, exploitation of software errors or reverse withdrawal abuse.
2. Chargebacks, payment disputes or reversed transactions on deposits used for wagering.
3. Multi accounting, account sharing or registering through third parties to multiply bonus entitlements.
4. Collusion, syndicate play or coordinated betting against our promotions.
5. Use of bots, automated scripts, artificial intelligence tools or any software that interferes with normal play.
6. Accessing the platform from a restricted jurisdiction through a VPN, proxy or similar masking technology.
7. Criminal or money laundering activity, including deposits from unlawful sources.

Limits, Self Exclusion and Support

Your tools, our obligations

You may set deposit limits, loss limits and wager limits on your account at any time through your profile or by contacting our support team, and you may request a session reminder to prompt regular breaks. A cooling off period of a set duration can also be applied, during which your account is temporarily deactivated at your request.

If you tell us, or we reasonably notice signs, that gambling is causing you harm, we owe you a duty of care. That means we will respond to a self exclusion request promptly, close the account for the stated period, return withdrawable funds and refrain from sending you marketing material during the exclusion. Australian players can also contact Gambling Help Online on 1800 858 858 for free, confidential support at any hour.

1. Self exclusion requests take effect as soon as reasonably practicable and cannot be reversed before the stated period ends.
2. During self exclusion you must not attempt to open new accounts with us.
3. Limit decreases apply immediately; increases take effect only after a reflection period.

Closing Accounts and Complaints

Your right to close, our complaint path

You may close your account at any time by contacting support via live chat or by writing to [email protected]. We will confirm the closure, settle any withdrawable balance to a payment method in your name and deactivate your profile. We may also close an account where these terms are breached, where verification fails or where we are legally required to do so, and we will tell you the reason where permitted.

If you have a complaint, contact our support team first; most matters are resolved at that level. If the issue remains unresolved, you may escalate it in writing to our complaints officer, who will acknowledge the complaint and provide a substantive response. These terms are governed by the laws applicable to our Curaçao licence, and disputes that we cannot settle with you directly may be referred to the dispute resolution channels available under that licence.

1. Complaints are logged with a reference number and answered in the language of your account.
2. Records of bets, balances and communications are retained and may be used in any review.
3. Nothing in these terms limits consumer protections that cannot be excluded under law applying to you.

How Wazbee Casino Updates Terms

We review these terms regularly and may revise them to reflect changes in law, our licence conditions, payment processing or the games and services we run since launching in 2023. When we make a change, we publish the updated version on this page with a revised effective date, and we notify active players by email or by an in platform message at least 7 days before the change takes effect, unless a shorter period is required by law or regulator direction.

Material changes that affect your rights, such as withdrawal conditions or self exclusion handling, are always flagged clearly. If you continue to play after the effective date, the revised terms apply; if you do not accept them, you may close your account without penalty before that date. Last updated: 2026.

Frequently Asked Questions

How old do I have to be to play at Wazbee Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction if one applies. Identity verification is completed before your first withdrawal.

Can I hold more than one account?

No. One account per person, household, IP address and payment method is permitted. Duplicate accounts may be closed and winnings derived from them voided.

What documents do you need for verification?

A government issued ID, proof of address and, where applicable, proof that your payment method belongs to you. Review takes up to 48 hours.

Can I use a VPN to access the platform?

No. Masking your location to reach us from a restricted jurisdiction breaches these terms and may lead to account closure and forfeiture of balances.

How do I self exclude?

Contact live chat or [email protected] and request self exclusion for your chosen period. We will close the account for that period, return withdrawable funds and stop all marketing to you. Gambling Help Online is available on 1800 858 858.